FAQ’s2021-09-27T14:48:26+01:00

Got a question? Find the answer here.

Over the years Pod Umna Village has grown into what is now considered a very special, calm and relaxing location. It is also very safe, as we run Podumna as a gated facility and strictly residential it is a great place for young children to enjoy and gives parents peace of mind. We do our very best to ensure that you have a fantastic stay with us.

You will find some FAQ’s below, if you don’t find the answer to your query please email us at info@podumnavillage.ie and we will get right back to you.

Is the site secure?2021-09-26T17:29:26+01:00

Pod Umna Village is a fully secured and gated facility with CCTV cameras in operation plus it is a managed facility with a member of staff on call to assist 24 hours a day. Each pod has a lockable front door. We also have secure, off-road car parking for our guests.

What is in a Pod?2021-09-26T17:28:36+01:00

Each Pod comes complete with two wall lights, a double socket, electric oil heaters and a mirror. Each Pod is fully insulated throughout with earth wool which keeps them nice and cosy and warm inside. Our mega pod or ‘Honeymoon’ as we prefer to call it is fully equipped with a double bed. All our other Pods come with extremely comfortable camping mattresses.

Is bed linen supplied?2021-09-26T17:28:17+01:00

Yes, luxury bed linen (i.e. mattress, sheets, duvet and pillows) now comes as standard for all accommodation types.

Do you supply cutlery, cups, plates etc?2021-09-26T17:27:59+01:00

In a stand against the use of single-use plastic items. We are asking all our guests not to buy and bring these items to Podumna Village. We have for a long time taken this stance and make sure to offer our guests the best quality Glassware, Delph and cutlery for their use.

What do I need to bring?2021-09-26T17:27:22+01:00

All you need to bring with you is yourself, a sense of adventure, towels and shower supplies. We can provide you with linen, delph and cutlery. Towels are available to rent at reception for anyone who forgets.

How can I make a booking?2021-09-26T17:27:06+01:00

On our website, via e-mail (info@podumnavillage.ie) or via a direct telephone call (090 97 59499). You will receive a confirmation email from us confirming and securing your booking once the booking is complete.

What time is check-in/out?2021-09-26T17:26:17+01:00

Check-in time is 2 pm. We will do our utmost best to accommodate all guests upon arrival but cannot guarantee an earlier check-in due to high occupancy.

Check out time is 12 noon. Due to high occupancy, we must ensure all guests are checked out by midday in order to prepare for our arrivals at 2 pm.

Is Pod Umna Village child friendly?2021-09-26T17:25:54+01:00

The village is well equipped for children as we cater for all ages. We have baby changing facilities in De Burgos Gate Lodge. We also have high chairs available in our dining room and travel cots for your little ones to sleep in (please indicate when booking if you require a cot and high chair). We can also arrange for an on-site babysitting service if you wish.

Where can we eat?2021-09-26T17:25:16+01:00

De Burgos Gate Lodge has a designated dining room and fully equipped self-catering kitchen on site where visitors can prepare their own food and enjoy it in our forty seater dining room. There are a number of top quality and reasonably priced restaurants and cafes all within an easy two-minute walk from Pod Umna Village.

What is there to do in Portumna?2021-09-26T17:24:50+01:00

There are loads to do in and around Portumna. Click here to find out about places to visit during your stay. Click here for a list of activities and amenities.

How far are we from Pod Umna Village?2021-09-26T17:22:03+01:00

Thankfully due to Portumna’s central location, you are never too far from anywhere!!

  • Galway City – 45 minutes away
  • Limerick City – 1 hour away
  • Dublin City – 1hr 55 minutes away
  • Cork City – 2hr 10 minutes away
  • Waterford City – 2hrs 10 minutes away
  • Belfast City – 3hours and 50 minutes away
What is the smoking policy?2021-09-26T17:21:30+01:00

We have a strong no smoking policy within the pods. If smoking occurs in the pod’s guests will be fined with a soilage and cleaning charge on top of their bill. Guests may smoke on their decking area and outside we will have cigarette butt bins.

Do you provide for corporate meetings?2021-09-26T17:20:48+01:00

Yes. We are set up to cater for large and small groups. Our facilities include meeting/training rooms and these can be arranged for your business needs with Wi-Fi, overhead projectors, drop-down Screen, whiteboards, meeting tables, suitable for workshops and team building.

Can we rent bikes?2021-09-26T17:20:13+01:00

Yes, our sister company ‘Dick’s Bike Hire’ is located within Pod Umna village. Please let us know prior to arrival that you wish to hire bikes and we can have them available for you upon arrival. Alternatively, you can check availability and books bikes online via www.dicksbikehire.ie

Is the Village Pet Friendly?2021-09-26T17:17:55+01:00

At the moment the village is not pet friendly, however, we do plan to get a Pet Pod in the near future which will allow our guests to bring their furry friends on camp too. Alternatively, If you wish to bring your pet along please contact us and we will try and make arrangements depending on guests within the village during your stay. Pets are not allowed inside the Pods.

Do you have a babysitting service?2021-09-26T17:17:30+01:00

Yes. We provide a friendly babysitting service at your request. We recommend that you pre-book at the time of booking in order to ensure availability. Mutual agreement between parents and sitters is to be decided for payment.

What is your refund policy for group bookings?2021-09-26T17:17:13+01:00

With regard to advanced group bookings, a non-refundable 50 euro per person is required to secure the date and booking. This deposit is non-refundable under any circumstances once the booking has been confirmed. No group booking will be taken for groups less than 20 persons, in the event that a group falls below the minimum 20 person threshold the cost of the booking will be reflected to cover the loss of guest(s).

Do you take a deposit?2021-09-26T17:16:53+01:00

Yes. We take a deposit of a one-night stay. This deposit is non-refundable if the reservation is cancelled 3 days prior to arrival.

How much notice do I need to provide if I wish to cancel?2021-09-26T17:16:35+01:00

We will require 3 days notice with a non-refundable deposit of any cancellation or shortening of stay. However, if you cancel within the 3 days prior to your stay you may be subject to an additional cancellation charge.

What is your breakage policy?2021-09-26T17:16:12+01:00

Careful inspection of each accommodation is carried out after each guest checks out. Guests will be charged for the cost of damage, breakages, repairs and cleaning costs to any soiled areas. If it is within the cost of the deposit, the guest will not be refunded their deposit. If it is more than the deposit the guest is legally obliged to pay the excess cost.

Do you have special offers?2021-09-26T17:15:53+01:00

We invite you to subscribe to our email newsletter. This entitles you to loads of special offers and gives you the opportunity to book onto residential courses and pick up special offers before they are made public. Also, Follow our Facebook page to view special offers.

How far ahead can I book?2021-09-26T17:13:55+01:00

As far ahead as you wish. Book early to avoid disappointment.

How can I book?2021-09-26T17:13:37+01:00

On our website, via e-mail or via a direct telephone call.

Is the rate per person or per pod?2021-09-26T17:13:16+01:00

Rates advertised are per pod. Please contact us for all group bookings.

How do I pay?2021-09-26T17:12:55+01:00

You pay for your accommodation when booking on our website or upon your arrival to Pod Umna. PayPal and all major credit cards accepted.

How is my booking confirmed?2021-09-26T17:12:32+01:00

You will receive a confirmation email from us confirming and securing your booking.

If I arrive prior to check-in may I leave my luggage with you?2021-09-26T17:12:15+01:00

Yes. We will safely secure your luggage with us at reception.

Is there internet access on-site?2021-09-26T17:11:56+01:00

Yes. We have a free wi-fi service available in reception and in our dining room. Please ask at the reception desk for the access code.

Do you have a safe for my personal belongings?2021-09-26T17:11:39+01:00

Yes. We have a safe at reception which will be sealed and signed in by you and placed and locked securely in the safe.

Can I arrange for flowers/chocolates/special add ons to be placed in the pods?2021-09-26T17:11:20+01:00

Yes. Please contact us prior to arrival or during booking for this to be arranged.

Can you cater for special dietary requirements?2021-09-26T17:11:00+01:00

Yes. We cater for all dietary needs. Please inform us at the booking stage so we can cater for you.

Is there a good choice of vegan, coeliac and vegetarian options?2021-09-26T17:10:37+01:00

Yes. Please send any preferences to us prior to arrival so your needs can be catered for.

Is lunch available in the village?2021-09-26T17:10:03+01:00

Yes. Lunch must be pre-ordered at the time of booking.

Is there a games room?2021-09-26T17:09:09+01:00

Yes. Our dining room can be used as a games room in the evening time for all ages.

How often is housekeeping service provided?2021-09-26T17:08:36+01:00

All pods and rooms are serviced once a day by our accommodation team. This standard service is included within our rate, additional service is available upon request.

How often is the bed linen changed?2021-09-26T17:08:22+01:00

All linen is changed after every two sleeps.

What happens if I loose the key to my pod or room?2021-09-26T17:08:08+01:00

If you lose your key a charge to change the locks will be applied due to safety for our guests.

If I wish to expand my stay can I do this?2021-09-26T17:07:41+01:00

Yes. Subject to availability. We will try to accommodate extension requests with less notice but if there is availability it will be limited.

What are your toilet & shower provisions?2021-09-26T17:07:00+01:00

Although there are no toilets and showers within the Pods, they are within close proximity in De Burgos Gate Lodge.

Toilets and Shower facilities are next doors to our dormitory rooms.

We also have 3 indoor ensuite rooms with a toilet & shower.

Can we use hair dryers, straighteners, phone chargers, etc in the pods?2021-09-26T16:43:12+01:00

Yes. Each Pod is wired and fitted with a double socket for your use.

I have a question which is not answered here?2021-09-26T16:42:49+01:00

Please e-mail us at info@podumnavillage.ie or call us on 090 97 59499 and we will do our best to answer it.

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